About Centrue

Centrue AG ("Centrue") is a software provider and does not provide regulated financial or advisory services. You are solely responsible for services you provide to users, including obtaining any necessary licenses or approvals and otherwise complying with applicable laws. For additional details, please click here to see the Centrue terms of service.


Governance at Centrue

Centrue is committed to strong corporate governance in accordance with Swiss standards. Our governance model is based on transparency, responsibility, and internal oversight. While we are not subject to financial regulation, we follow best practices in IT governance, security, and compliance.
Our governance approach includes:

  • Clear internal roles and responsibilities
  • Data protection policies aligned with Swiss and EU requirements
  • Secure software lifecycle management
  • Internal audits and third-party code reviews when appropriate

Summary of Complaints Process

Centrue is committed to resolving any issues or concerns you may have regarding our software or services. While we are not regulated under financial services law, we maintain a complaints process to ensure fair treatment and accountability.

  • Please submit complaints to: support@centrue.com
  • Include a summary of the issue, your contact information, and any relevant documents.
  • We aim to respond to all complaints within 5 business days.
  • All complaints will be handled independently and escalated internally if needed.
  • Centrue may offer written responses, calls, or meetings as part of our resolution process.

Legal Jurisdiction

The applicable law and jurisdiction shall be that of the group company through which the service is contracted.