Complaints Procedure

Centrue AG ("Centrue") aims to provide a professional and consistent experience for its clients. This procedure outlines how complaints are handled.

You can submit complaints to: support@centrue.com
Please include a clear description of the issue, relevant documentation, and your contact details.

We will acknowledge receipt of your complaint within 5 business days.

The complaint will be reviewed by the appropriate team and escalated where necessary. We aim to resolve complaints within 20 business days.

Where applicable, Centrue will propose a resolution in writing. All outcomes are recorded for internal review and improvement.

If you are unsatisfied with the outcome, you may escalate your complaint to senior management by replying to the resolution email.

We are committed to transparency, fairness, and continuous improvement.