Privacy Policy

This Privacy Policy describes how Centrue AG (“Centrue,” “we,” “us”, or “our”), a software provider that does not offer regulated financial or advisory services, collects, uses, stores, shares, and protects your personal data. This Privacy Policy applies to information collected through our websites, developer tools, digital platforms, and other Centrue services or products (together, the "Centrue Services").
This Privacy Policy gives a general overview of our data practices. It is important that you read this Privacy Policy together with any other privacy notice or processing disclosure we may provide for specific services or regions. These notices supplement this policy and should be read alongside it.


1. Purpose

We understand how important privacy is. This Privacy Policy outlines the types of data we collect and how we use it.


2. Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Name, date of birth, gender, ID number, and related identification data.
  • Contact Data: Email address, phone number, and physical address.
  • Technical Data: IP address, browser type, operating system, time zone, and device identifiers.
  • Usage Data: Information on how you interact with Centrue Services.
  • Profile Data: Preferences, feedback, and user behaviour.
  • Location Data: Geolocation based on device settings.
  • Marketing & Communications Data: Your preferences in receiving marketing messages.
  • Aggregated Data: Non-personal, statistical data used for analysis.

We do not knowingly collect Special Categories of Personal Data, such as health or religious data.

3. How We Collect Your Data

We collect data in the following ways:

  • Directly from you: When you fill in forms, register for Centrue Services, request support, or give feedback.
  • Automatically: Through cookies, server logs, and analytics tools when you use Centrue Services.
  • From third parties: Technical and contact data from service providers or publicly available sources.

4. How We Use Your Data

We use your personal data to:

  • Provide and maintain Centrue Services
  • Communicate with you (e.g. customer service or policy updates)
  • Ensure security, prevent fraud, and meet legal obligations
  • Analyse and improve our services
  • Send you relevant updates or offers (if you’ve opted in)

Legal bases for processing include:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests (e.g. service improvement, fraud prevention)

We may also process your data with your consent, which you can withdraw at any time.


5. Data Sharing

We may share your personal data with:

  • Service providers: For IT, hosting, analytics, communications, and operational support
  • Law enforcement and regulators: When required by law
  • Professional advisers: For legal, compliance or audit purposes
  • Corporate affiliates: Within the Centrue group (if applicable)
  • Business partners: Only where needed for joint offerings (with your consent)

We do not sell your personal data.


6. Cookies and Analytics

Centrue uses cookies and similar technologies to improve performance and personalize content. You can manage your cookie preferences through your browser settings. For full details, see our Cookie Policy.


7. Data Security

We use technical and organizational safeguards to protect your data, including:

  • Data encryption
  • Access controls
  • Regular security reviews

8. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy or as required by law. When no longer needed, data is securely deleted.


9. International Data Transfers

Where data is transferred outside of Switzerland or the EEA, Centrue ensures appropriate safeguards are in place, such as Standard Contractual Clauses.


10. Your Rights

Depending on your location, you may have rights under data protection law, including:

  • Access your personal data
  • Correct inaccuracies
  • Request deletion (under certain conditions)
  • Object to or restrict processing
  • Data portability
  • Withdraw consent (where applicable)

To exercise any of these rights, please contact privacy@centrue.com.


11. Marketing Communications

You can opt out of receiving marketing communications at any time via the unsubscribe link in emails or by contacting support@centrue.com. Opting out does not affect service-related communications.


12. Children's Data

Centrue Services are not intended for use by individuals under the age of 18. We do not knowingly collect data from children.


13. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or on our website. Please check back regularly for updates.


14. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Email: privacy@centrue.com

Region-Specific Addendums may apply to residents of the UK, EEA, Switzerland, or other jurisdictions with specific legal requirements. These will be provided where relevant.